Refund policy

Fuchsia Newcastle Return & Refund Policy for Flowers and Plants

At Fuchsia Newcastle, we are committed to providing exceptional quality flowers, plants, and outstanding design craftsmanship. Our goal is to ensure complete customer satisfaction with every purchase.
Satisfaction Guarantee: Should you find yourself dissatisfied with your order, please contact us immediately. If the dissatisfaction is due to an error attributable to our company, we will endeavor to rectify the situation through a replacement or refund.
Perishable Items & Timeframe for Concerns:
Any concerns regarding the quality or condition of the flowers or plants must be communicated to us within 48 hours of delivery.
Process for Returns & Refunds:
To initiate a return or refund request, please contact us at 02 49500929 or via email at info@fuchsianewcastle.com.au, providing your order number along with a detailed description of the issue.
We require photographs or images of the original flowers to aid in our quality control assessment.
We reserve the right to request the return of the original product. In such cases, we will cover the cost of return shipping.
If the original flowers are disposed of or images are unavailable, we regret that we cannot process a replacement or refund.
Exclusions: We may decline to provide a return, replacement, or refund in the following circumstances:
- Change of mind.
- Care instructions were not adhered to (e.g., flowers exposed to direct sunlight, heat, or kept without water).
- Incorrect delivery details supplied by the customer, resulting in failed or delayed delivery.
Cancellations and Order Modifications:
Please contact us immediately if you wish to cancel or amend your order, and do so at least 24 hours prior to the scheduled delivery.
Orders canceled within 24 hours of delivery may incur a cancellation or restocking fee (e.g., 50% of the total order cost) to recover costs associated with goods already purchased or prepared.
Refund Processing: Approved refunds will be processed to the original payment method within 3 to 5 business days.

Fuchsia Newcastle Return & Refund Policy for Homewares and Garden Decor

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.
To be eligible for a return, your item must be in the same condition as received, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at info@fuchsianewcastle.com.au. Returns should be sent to:
Fuchsia Newcastle
Shop 2087, Charlestown Square, 30 Pearson St, Charlestown NSW 2290
Upon acceptance of your return, we will send you a shipping label and instructions for returning the item. Items sent back without prior authorization will not be accepted.
For any queries related to returns, please contact us at info@fuchsianewcastle.com.au.
Damages and issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if the wrong item was received, so that we may investigate and rectify the issue.
Exceptions / Non-returnable items:
Certain items, such as perishable goods, food, custom orders, personal care products, hazardous materials, flammable liquids, or gases, are not eligible for return.
Please contact us if you have any questions or concerns regarding your specific item.
Please note that sale items and gift cards are not eligible for return.
Exchanges:
The quickest method to obtain the desired product is to return the current item, and once the return is accepted, make a new purchase.
Refunds:
We will notify you upon receipt and inspection of your return, informing you whether the refund is approved. If approved, the refund will be issued to your original payment method within 3 to 5 business days. Kindly note that processing times may vary depending on your bank or credit card issuer.
If more than 15 business days have passed since the refund was approved, please contact us at info@fuchsianewcastle.com.au.